1. Privacy Policy

This Privacy Policy applies to all visitors, customers, and partners of our official website and electronic test probe manufacturing services. It explains how we collect, use, store, and protect your personal and business information in full compliance with international data protection regulations, including GDPR and CCPA, as well as China’s Personal Information Protection Law.

We only collect necessary business information generated during inquiry, sample application, quotation, customization, and order cooperation. The collected information may include your name, company information, email, phone number, shipping address, and technical requirements for spring-loaded probes, pogo pins, and PCB test probes. We also automatically collect basic website access data such as IP address, browser type, and browsing behavior to optimize website stability and user experience.

All collected information is solely used for business communication, technical confirmation, production arrangement, delivery arrangement, after-sales support, and official service updates. We will never sell, rent, or disclose your personal and commercial data to any unauthorized third parties without your explicit consent. Only authorized internal staff and compliant third-party service providers (logistics, customs, and delivery agencies) are allowed to access necessary information to complete order performance.

We adopt encrypted storage, access permission control, and regular data security inspection to protect user information from leakage, tampering, and loss. Customer business data will be retained only during valid cooperation and compliance retention periods. Users have the right to inquire, correct, delete personal information, and withdraw authorization at any time by contacting our official customer service.

This policy may be updated irregularly according to legal requirements and business adjustments. Updated terms will be published on the official website and take effect immediately after posting. Continued use of the website and services means your acceptance of the latest privacy rules.

2. After-Sales Service Terms

As a professional manufacturer of precision test probes, spring-loaded pogo pins, high-current battery probes, and wire harness test probes, we provide standardized and reliable after-sales guarantee services for all global B2B customers. All products are strictly produced according to ISO9001 and IATF16949 quality systems and undergo strict dimensional inspection, electrical performance testing, and fatigue testing before delivery.

Quality Warranty: We offer a formal product quality warranty for all standard and customized test probes. Under normal installation, standard test environment, and normal use conditions, if the products have non-human quality problems such as unstable contact, abnormal spring rebound, and defective conductivity within the warranty period, we provide free replacement, technical maintenance, or compensation solutions. Damages caused by wrong installation, man-made damage, over-current overload, and improper use are not included in the free warranty scope.

Customized Service Support: For OEM and ODM customized probe products, our technical team provides one-to-one technical confirmation, structural optimization suggestions, sample testing guidance, and batch production follow-up services. We support parameter adjustment, stroke customization, spring force customization, special tip structure, and gold-plating thickness customization according to customer fixture and testing requirements.

Fast Response & Technical Support: We provide long-term professional technical consultation and product selection guidance for PCB testing, ICT loaded board testing, new energy battery testing, automotive wire harness testing, and semiconductor precision testing scenarios. For customer after-sales inquiries, we guarantee efficient response and provide feasible solutions within the shortest time.

Return & Exchange Rules: For standard in-stock products, customers can apply for return and exchange within the specified period for quality problems. For customized non-standard probes, since each product is produced according to exclusive customer technical requirements, returns are not supported unless there are confirmed factory quality defects. We will negotiate and provide the best after-sales solution for special cases.

Long-Term Cooperation Service: We provide stable batch supply, regular product iteration, and free technical upgrade suggestions for long-term cooperative customers. We continuously optimize probe durability, contact stability, and high-current resistance to help customers reduce testing failure rate and procurement cost.

3. Final Statement

We reserve the right of final interpretation of the above privacy policy and after-sales service terms. All cooperation behaviors are subject to actual orders and official confirmation terms. If you have any questions about privacy protection and after-sales services, please contact our official business team at any time.